At Owner.com, we believe it is our responsibility to go above and beyond when it comes to support.
We are transparent, proactive, and determined to do everything in our power to make our customers’ businesses and experiences with Owner successful.
Once you’re on board, you’ll have the option to work with a dedicated member of the Owner team to build your custom menu and ordering flow. From revenue centers, kitchen prep stations, menu modifiers and discounts, we’ve got you covered. We’ll work with you to configure your settings and tweak it until your system fits your business perfectly.
As a Owner customer, you automatically receive brand new features and upgrades to our existing features through our twice-monthly software releases. Long gone are the days when a system sat on the counter and collected dust, growing older and slower. With our system, you’ll always have the newest features and the most up-to-date system powering your marketing.
In-Person Training & Go-Live Help
To learn the system and train your staff quickly, we want to give you a boost. A dedicated Owner team member will work with you to customize to your configurations, as well as support you the day you go live to make sure everyone feels not only warm and fuzzy, but confident, about their new system.
No problem is too small for our support team of Owner restaurant experts who are available throughout the year to answer your call, email, or web chat. Plus, because Owner is in the cloud, we can scan your system for any issues that may crop up, and our support technicians can actually see the exact issue you’re experiencing and come to the rescue with a solution.
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Forgot how to add a modifier or adjust employee permissions? No worries. As a customer, your servers, managers, and owners will gain access to explore various features and functionality at their own pace. We also have a jam-packed knowledge base that includes training videos and interactive tutorials to guide you seamlessly through the restaurant software and answer any question you might have.